Return Eligibility

You can return an item within 90 days of the delivery date. We accept:

• Both defective and non-defective products
• New and gently used products

How to Request a Return

1. Reach out first. Contact us at [email protected] or +1 (901) 445-3842. If your item is damaged or defective, include clear photos and a short description.
2. Wait for instructions. We’ll review your request and send return instructions. Please don’t ship anything back until you receive approval.
3. Return the item. Once approved, ship it using any trackable and insured method. A valid tracking number is required.
4. Return method. In store, at a drop-off location, or by mail.

Refund Process

• Once your return is received and inspected (within 72 hours), your refund is processed within 7 business days.
• You’ll receive a full refund, including original shipping and handling fees.
• We never charge restocking fees.

Wrong or Damaged Items

• If the item you received is defective, damaged, or incorrect, email us with a photo.
• No need to return it — we’ll send a replacement or issue a full refund, whichever you prefer.

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